This refund policy is for Loveubae.com customers who have problems with the order, product and package.
Loveubae.com will process the refund in 48-72 hours.
Loveubae.com makes an effort to provide the best service for all customers. To better solve the return and refund issue, please view the following content:
What you need to provide:
A. Photos/videos of the damaged item. Please send us the materials to prove the damage.
B. (Optional) Tracking number of the item. If Loveubae.com asks for a return of the item, you need to send the tracking number to prove that you returned it.
How to request a refund:
B. Send photos/videos of the damaged product.
Please note that:
The money will be refunded to the original payment channel (PayPal)
or it will be refunded as store credit.
We recommend refunding the money to store credit for faster processing.
You can use store credit to pay for new orders.
Cases that Loveubae.com makes refunds
1. Damaged Products
If the product is damaged, Loveubae.com offers a full refund or replacement.
2. Incorrect or Missing Products
Loveubae.com has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
Product with the wrong color.
Product with the wrong size.
Please note that:
You don’t need to return the incorrect product. We will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item using the correct method. You can send the result to our customer service, and we will deal with it as soon as possible.
3. Products Out of Stock
Loveubae.com offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
4. Products Unable to Ship
Loveubae.com offers a full refund if the product can not be shipped. Due to limited transportation, some products do not have a proper shipping option. We will notify you in time and make the refund.
5. Delayed Orders
Loveubae.com offers a full refund if the total shipping time is more than 45 days.
6. Cancel Orders ?
Loveubae.com offers a full refund if the order is canceled within 12 hours after it is confirmed.
7. Missing Packages
Loveubae.com offers a full refund if the package is missing during delivery.
Cases where Loveubae.com does not make refunds:
1. Order Delivered
Loveubae.com will not offer a refund or resend if the tracking information shows ‘order delivered.’
2. Package Unclaimed
If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.
3. Tracking Information Alert
Loveubae.com will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert: